Modern Government Websites Built for Trust, Access and Service Delivery

The modernization challenge

• Aging CMS technology
• Broken navigation
• Duplicate content
• Inaccessible pages and documents
• Poor mobile performance
• Weak search
• Departmental publishing inconsistency
• Manual forms
• Security and maintenance exposure
• Vendor lock-in
• Limited analytics
• Difficult emergency communications
• Lack of content governance

Modernization scope

• Stakeholder discovery
• Website & application inventory
• Content audit
• Analytics review
• User research
• Information architecture
• Service-oriented navigation
• UX & interface design
• Design systems
• CMS selection or reconfiguration
• Content modeling
• Content migration
• Document remediation strategy
• Form digitization
• Enterprise search
• Systems integration
• Accessibility
• Security
• Performance
• Training
• Launch
• Managed support

Service-centered architecture

The website should be structured around what residents, businesses, visitors and employees need to accomplish — not the government's internal organizational chart. Lizentia maps top tasks, routes them through clear service paths, and aligns navigation, search and content to the real journeys people take. Departments still own their content, but the public experience is organized by outcome.

CMS modernization

Lizentia remains platformagnostic unless a client requests a specific CMS. Modernization focuses on structured content, governance and maintainability.

• Structured content
• Reusable components
• Role-based publishing
• Department workflows
• Review and approval
• Version history
• Scheduled publishing
• Expiration reviews
• Taxonomy
• Multisite governance
• Emergency banners
• Document management
• Search indexing
• Analytics
• API integration

Accessibility and public trust

Accessibility is an integrated delivery workstream covering design, code, content, documents, forms, multimedia and publishing practices — not a single post-launch review. Testing combines automated scanning, keyboard testing, screen-reader testing and manual expert review, with results carried into remediation before launch.

Migration factory

Security and resilience

• Supported technology
• Patch management
• Environment separation
• Secure administration
• Logging
• Backup planning
• Content recovery
• Performance monitoring
• Dependency management
• Incident communication

Lizentia does not make unsupported hosting or uptime claims.

Government-specific deliverables

• Current-state assessment
• Content inventory
• Information architecture
• Design system
• Accessibility plan
• CMS configuration
• Migration plan
• Redirect map
• Analytics plan
• Author training
• Governance handbook
• Launch-readiness report
• Support-transition plan

Delivery approach

Lizentia does not promise that every government website can be fully completed within 90 days. We can structure a prioritized initial release or modernization phase around an accelerated timeline when scope permits.